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Customer Success Manager (gn) Enterprise Dresden Area

Wandelbots GmbH

Chicago, Dresden

25.6.2026

As a Customer Success Manager focused on the Enterprise sector, you will be at the forefront of our mission to revolutionize industrial automation with software-driven solutions. You will be responsible for driving and executing an Enterprise Customer journey that enables our customers to adopt and scale the Wandelbots NOVA Physical platform and become future-proof, software-driven manufacturing organizations of excellence. You will report to the Head of Customer Success and work cross-functionally with Product, Engineering, Design, and your Revenue colleagues.

Aufgaben

Lead the Customer journey from late-stage Sales to full onboarding and beyond.
Develop collaboration plans with your Customers to ensure their success, making sure they are maximizing their outcomes from Wandelbots products and services.
Develope and expand strategies that drive growth from proof-of-concept projects to enterprise-wide rollouts.
Monitor Customer sentiment and health and proactively address potential issues.
Design and coordinate trainings, technical workshops, expert consultation, and other support services and solutions to ensure issue resolution and product adoption.
Gather Customer feedback and insights to inform our revenue generation strategies and support the Product and Engineering team in product development.
Engage with internal stakeholders and colleagues to ensure smooth and fast delivery of projects, services, features, to your Customers
Represent the voice of the customer, with data, within internal discussions.

Anforderungen

Several years of proven experience in Customer Success or Account Management within B2B Enterprise environments.You have successfully worked with large Enterprise accounts and have a strong understanding of how Enterprise organisations buy and scale complex solutions.
Excellent communication and interpersonal skills to manage diverse stakeholders. You are equally comfortable in a room with engineers or C-suite.
Proven experience working in startups or fast-paced, fast-changing, organisations. You have high tolerance for ambiguity and quickly learn and adapt to new situations.
Strong understanding and experience with technical products, preferably in the robotics, software development,or deep tech sectors. Coupled with a strong understanding of how enterprise customers purchase and scale complex solutions in this space
Proven ability to work cross-functionally with Sales, Product, Engineering and Design teams. You are someone who can motivate others around you for the same goal.
Strongself-organisational skills and attention to detail. You are good at planning, documenting, and maintaining an up-to-date CRM (Hubspot, Salesforce), CS platform (Planhat, Velaris etc.),and tickets (Jira).
Proactive mindset with a focus on continuous improvement.
Professional proficiency in German and English
Willingness to travel as needed to meet your Customers and attend trade fairs.

Team

You will report to the Head of Customer Success and work cross-functionally with Product, Engineering, Design, and your Revenue colleagues to bring innovative solutions to the market that allow our customers and users easier access to Physical AI than ever before. Our international teams consist of over 100 colleagues who value knowledge sharing and unique ways of doing things.

Bewerbungsprozess

Screening Call, remote, with Recruiter (30 min)
Follow-Up Interview, remote, with Hiring Manager / CRO (45 min)
Onsite Interview with Stakeholder Interviews, Product Demo and Live Exercise (appr. 4h)

Relevante Fähigkeiten

SalesB2BBusiness DevelopmentKommunikationCRMConsultingKey Account ManagementKundenserviceKundenbindungCustomer Success Management

Erforderliche Sprachen

Deutsch (Fließend)Englisch (Fließend)

Benefits

Flexible Arbeitszeiten

Adapt your work schedule to your life – with us, you can balance family and career.

Freie Wahl der Arbeitsgeräte

Choose your equipment to work efficiently.

Workation

Combine work and leisure - send emails from the beach or join video conferences in beautiful landscapes.

30+ Urlaubstage

Take the time to engage in volunteer work and receive up to 3 additional vacation days per year.

Unbefristeter Arbeitsvertrag

We value a long-term and successful collaboration.

Teilzeitarbeit

Find your balance between work and other priorities, and take advantage of part-time work opportunities.

Weiterbildung

Free company training, including a mental health program.

Jobticket

With us, you'll receive a subsidy for your job ticket.

Mitarbeiter-Events

We celebrate our successes. Whether at summer events, team breakfasts, or the Christmas party, we all come together.

Betriebliche Altersvorsorge

Secure your future with a financial safety net.

Mitarbeiter-Rabatt

FutureBens offers exclusive discounts in their growing portfolio of more than 80 sustainable brands.

Essenszulage

Hunger makes people grumpy: with us, you’ll enjoy fresh fruits and vegetables, small snacks in between, and a subsidy for your lunch.

Gute Verkehrsanbindung

Commute effortlessly – we are well-connected to public transportation.

Umzugsunterstützung

Are you looking to settle down in beautiful Dresden? We offer financial support for your relocation.

Hunde erlaubt

Bring your furry friend to work.

Gesundheits-Maßnahmen

Your well-being is important to us. Access counseling services and health resources at nilo.health.

Freie Getränke

Stay hydrated and help yourself to a daily variety of delicious drinks and coffee.

Sprachkurse

You want to improve your language skills? We offer online courses at Lingoda.

Mitarbeiter-Beteiligung

Diensthandy

Firmenwagen

Parkplatz

Senior Regional Sales Manager – Germany & Austria (m/w/d)

CoCoNet AG

Düsseldorf

in DE

vor 17 Tagen