Axess Intelligence is not just another SaaS tool; we are defining a new category: Competitive CRM Intelligence.
We enable global B2C companies across industries to see what their competitors are actually doing inside their CRM. Our platform tracks thousands of emails, app pushes, and SMS communications in real-time, giving brands an "always-on" view of the market.
We are already working with global enterprise brands and are expanding quickly. We are now looking for a Strategic Customer Success Manager who will take ownership of our enterprise portfolio, deepen client relationships, and ensure our customers extract maximum commercial value from our platform.
Tasks
You are not a "support ticket" manager. You are a Trusted Advisor to Marketing and CRM leaders.
Your goal is to guide our clients on how to use competitive intelligence to improve their own CRM strategy. You will own the health, retention, and growth of your accounts, ensuring that Axess Intelligence becomes an indispensable part of their tech stack.
What You Will Do
- Strategic Consulting: You will lead onboarding and Quarterly Business Reviews (QBRs), helping clients interpret data to optimize their communication journeys, promotions, and segmentation strategies.
- Commercial Ownership: You own the commercial health of your book of business. You are responsible for securing renewals and identifying opportunities for upselling (new markets/brands) in collaboration with Sales.
- Proactive Adoption: You proactively monitor engagement and reach out with tailored insights, best practices, and concrete recommendations that drive usage and value.
- Voice of the Customer: You will act as the bridge between the market and our internal teams, bringing structured feedback to Product and Leadership to influence our roadmap.
Requirements
What We Are Looking For
- Experience: 2–5 years in Customer Success, Account Management, or Strategy Consulting within B2B SaaS (Enterprise or Mid-Market).
- Domain Fluency: You understand the world of CRM. You know what retention, churn, open rates, and lifecycle marketing mean, so you can speak your client's language.
- Commercial Mindset: You are comfortable discussing contracts, navigating renewals, and presenting value to senior stakeholders.
- Solution-Oriented: You have a proactive mindset. You anticipate client challenges and solve them before they become problems.
- Presence: You are confident leading meetings with Heads of CRM and Marketing Directors.
Why Join Axess Intelligence?
- Competitive Compensation: Strong base salary with a performance-based bonus structure (Retention & Expansion).
- High Impact: You will manage relationships with major global brands and directly influence their marketing strategies.
- Category-Defining Product: Be part of building a completely new category with massive market potential.
- Direct Collaboration: Work directly with the Founders and leadership. Your voice matters, and you will play a central role in shaping the Customer Success strategy and function.
- Culture & Setup: A modern office in Cologne, a high-energy team environment, and a culture that values performance and collaboration.
Team
We are an international, English-speaking team in Cologne, united by the ambition to build a category-defining product. We work with high energy and ownership, but also make time to support each other, have fun, and celebrate our wins together.
Application Process
Our process is fast and transparent: an initial screening call and a practical deep-dive interview with both founders. We aim to move from first contact to offer within 2–3 weeks.
