Customer Support Executive

Full-time or part-time

Do you enjoy varied challenges? Then we’re excited if your profile fits and you’d like to join us in expanding our department. A personalized onboarding phase, including internal training, will support you in confidently and independently handling a wide range of customer support inquiries.

About Us:
Gräbert is a leading provider of CAD software solutions and services. With our product SiteMaster Küche, an innovative measurement software, we offer kitchen retailers and service providers a simple and precise solution for kitchen measurements. Our software is compatible with all popular kitchen planning systems such as Carat, KPS, Winner, Compusoft, and Softronic.

• Answering customer inquiries for our kitchen measurement software via phone and email
• Assisting customers with the onboarding and implementation of the software
• Recording and documenting customer requests, errors, and software change requests
• Testing new versions and features of our software

• Work experience in CAD, measurement, installation, kitchen sales, planning, or support
• Excellent written and spoken German skills for smooth communication with our customers (C1 or native level)
• Ideally, experience in customer interaction
• You are reliable, conscientious, and customer-oriented
• You don’t need to know everything, but we appreciate enthusiasm to learn and apply new skills, and enjoyment in working as part of a team
• Willingness to travel is appreciated but not required

• Discovery Call 📞
• Video-Interview 💻
• Meet the Team 🏢