Customer Success Manager (m/f/d)

As a Customer Success Manager, you’ll be responsible for ensuring our customers’ success and helping them unlock the full potential of our platform.

• Strategic Customer Management: Act as the primary contact for a portfolio of key enterprise customers and develop long-term success strategies.
• Onboarding & Implementation: Guide customers through a seamless onboarding process and ensure they achieve value quickly.
• Adoption & Value Creation: Identify new use cases, provide proactive advice, and ensure customers get the most out of our platform.
• Relationship Building: Establish strong, trust-based relationships with decision-makers and end users.
• Feedback & Product Development: Collect feedback and collaborate closely with product and development teams.
• Success Monitoring: Track key metrics, identify risks early, and take actions to ensure customer satisfaction and retention.
• Growth Opportunities: Work closely with the sales team to identify upsell and cross-sell opportunities.

• +2 years of experience in customer success, account management, or client development – ideally in enterprise software.
• A customer-first mindset with a strong understanding of enterprise customers’ needs.
• Excellent communication and presentation skills, with the ability to make complex topics clear.
• Passion for new technologies and the ability to quickly learn new software.
• Independent, solution-oriented work style with a strong sense of ownership.
• Fluency in German and English (spoken and written).

We start with getting in touch, followed by one or two interviews (video or on site), and end with a final chat to see if it’s a great fit for both sides.