Senior Account Manager

The Senior Account Manager at Almedia plays a pivotal role not just in account management but in driving the strategic success of our clients and shaping Almedia’s future growth. As a Senior Account Manager, you’ll directly impact Almedia’s success, leading client relationships, guiding high-stakes campaigns, and implementing data-driven insights to deliver measurable outcomes. This role offers the chance to make a real difference through proactive problem-solving, strategic upselling, and cross-functional collaboration.

Your Day-to-Day:

• Strategic Client Consultation & Relationship Management: Serve as a strategic advisor for clients, guiding them through Almedia’s rewarded ecosystem and sharing insights to optimize their campaigns.
• Data-Driven Campaign Optimization: Lead campaign setups, tracking, and continuous performance analysis to meet key KPIs and ensure sustained client success.
• Competitive Analysis & Industry Insights: Keep clients ahead with insights into the latest industry trends, providing competitive analysis to inform client strategies and elevate campaign impact.
• Problem Solving & Risk Mitigation: Use data to proactively identify risks and opportunities, collaborating with internal teams (BI, Fraud, User Acquisition) to solve complex issues swiftly.
• Growth & Upselling: Recognize opportunities for increased ad spend and assist in expanding clients’ portfolios, helping to drive revenue growth for both the client and Almedia.
• Team Growth Contribution: Participate actively in shaping the future of Almedia’s Customer Success team, contributing ideas and insights as the team grows and scales.

Key Traits for Success:

We’re looking for candidates with the right mindset and potential, regardless of experience level. Here’s what we value:

• Analytical Thinking: You thrive on data and are detail-oriented, using insights to drive decisions.
• Problem-Solving: You’re proactive, always seeking creative solutions for both clients and the company.
• Strong Communication: You build relationships easily and convey complex ideas clearly.
• Team Player: You value collaboration and respect different perspectives.
• Adaptable & Growth-Oriented: You thrive in fast-paced environments and are excited to learn and grow.
• Client-Focused Passion: You’re committed to delivering high-quality service and driving client success.

Bonus Skills:

We value skills over years of experience and are looking for a range of talent. Ideal candidates will have the following qualifications:

• Analytical & Data Proficiency: You’re detail-oriented and data-savvy, capable of using analytics tools and insights to shape campaign strategies.
• Strategic Communication & Relationship Building: Clear and persuasive communicator who can build strong client relationships and explain complex ideas effectively.
• Technical Knowledge & Troubleshooting: Experience with digital advertising and campaign tracking tools, and comfort with technical integrations.
• Adaptability & Growth Mindset: Eager to learn, thrive in fast-paced environments, and continuously seek growth.
• Consultative & Solution-Oriented Approach: Proactive in identifying solutions for both client challenges and business growth.
• Industry Insights: Knowledgeable about industry trends, competitive analysis, and best practices in the Ad-Tech and digital advertising landscape.

Preferred Qualifications (though not mandatory):

• Experience in client success, account management, or business development within digital advertising, gaming, or app industries.
• Strong negotiation skills and the ability to make data-informed decisions.

Why Almedia? 🚀

• Become an owner: As part of our virtual equity option policy, you’ll have the opportunity to share in Almedia’s success and growth.
• Innovative and high-growth: Join a startup that has been profitable from day one and is rapidly scaling its impact in the Ad-Tech space.
• Berlin Office & Collaborative Hub: Work primarily from our modern, centrally located Berlin office, designed to foster strong collaboration, team connection, and organic growth as we build together.
• Other Benefits: Enjoy a range of benefits designed to support your well-being and growth, including weekly breakfast and lunch at the office, a public transport ticket, gym membership, language classes, and with more exciting additions on the horizon.

Interview process detailed here: https://almedia.notion.site/Almedia-Hiring-process-for-Customer-Success-Manager-1ebc92df215b80b2958ac2019d104984?pvs=73