(Senior) Customer Success Manager (f/m/x)

Join our team to take an active role in helping leading industrial companies turn sustainability ambition into action. As a (Senior) Customer Success Manager, you will guide customers through their sustainability management journey, deepen partnerships with key stakeholders, and ensure our offering delivers tangible, long-term value. 

You will own your customer portfolio and work directly with sustainability professionals and executive leaders – not only to support implementation, but to act as a strategic advisor who helps them connect sustainability goals with business value. Internally, you will help refine how we do Customer Success at Tanso and use your insights to drive better products, smarter processes and stronger customer outcomes. 

How you succeed

Build relationships & Tanso advocates

• Lead onboarding and implementation: Guide customers through onboarding and implementation - ensuring quick time-to-value and long-term engagement.
• Relationship building: Build strong relationships with sustainability and business leaders by offering strategic guidance on how to embed Tanso into their sustainability roadmap and showcasing Tanso value.
• Hands-on Consulting: Provide hands-on support and best practices across carbon accounting, regulatory reporting, and software adoption.
• Trusted Partner: Act as a trusted partner to your customers, helping them articulate and showcase the business value of their sustainability efforts. 

Unlock value & fuel mutual growth  

• Be an expert on your customers: Understand their goals, pain points, and constraints - and turn that insight into tangible value and impact.
• Own account success: Manage a portfolio of customers with a focus on retention, growth potential, and long-term strategic partnership.
• Identify growth opportunities: Spot and drive upsell and cross-sell opportunities that align customer needs with Tanso’s evolving offering. 

Shape CS at Tanso

• Own your numbers: Track key metrics across your accounts and use them to guide your priorities, identify opportunities and communicate impact internally.
• Drive impact through focused initiatives: Take ownership of strategic CS projects - from refining processes to improving tools and enablement materials that help us scale.
• Challenge the status quo: Identify inefficiencies or gaps across the customer journey and actively contribute ideas and solutions to make our work smarter and more effective.
• Champion the customer internally: Bring customer insights into the business - from product development to go-to-market strategy - and lead cross-functional initiatives to improve the customer experience. 

Hard Requirements

• You already live or are willing to relocate to Munich.
• You must have a pre-existing working permit for the EU.
• You must speak English at level C1 or higher.
• You must speak German at level C2.

You're wondering why there isn't a longer list of hard requirements in the job description? We believe it's more important that you are excited about the role and want to grow with it, instead of fulfilling some specific high-level requirements. We think there can be numerous different paths that could qualify you for this role, and we want to hear YOUR story.

• Franziska, Head of Customer Success  
• Customer Success Team  
• Gyri, Co-Founder & CPO
• Vignesh, Tabea & Flavia, Climate Intelligence
• Christoph, Product Management 

1. Get to know Tanso with our People Team - learn more about us, ask your questions, and let’s explore together whether it’s a mutual fit.
2. Role Introduction with Franziska - understand your role and see whom you will be working with.
3. Deep dive with Franziska + get to know the team - get a feeling for the tasks ahead of you and meet your future colleagues.